Refund policy

Article 6 – Right of Withdrawal

  1. The consumer has the right to withdraw from the agreement within 14 calendar days without giving any reason.

    • This period begins the day after delivery of the product.

    • For multiple products ordered together but delivered separately, the period begins on the day the consumer receives the final product.

  2. During the cooling-off period, the consumer shall handle the product and packaging with care. They shall only handle the product to the extent necessary to establish the nature, characteristics, and functioning of the product.

  3. If the consumer exercises the right of withdrawal, they must notify Sprinkle Labs within the withdrawal period using the model form or by means of an unambiguous statement via email.

  4. The consumer must return the products no later than 14 days after notifying of the withdrawal, in their original condition and packaging, as far as reasonably possible.

  5. Upon withdrawal, the consumer will be reimbursed all payments, including standard delivery costs, within 14 days after notification of withdrawal. Sprinkle Labs may withhold reimbursement until the products are received back or the consumer proves they have sent them back.

  6. If a bottle consists of multiple components (cap, body, loop, and base) and the body has been personalized, the right of withdrawal is excluded for the entire bottle. Only separately ordered, non-personalized parts fall under the right of withdrawal.

Article 7 – Costs in Case of Withdrawal
Return shipping costs are borne by the consumer, unless otherwise agreed.

Article 8 – Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to:

  • Products made to the consumer’s specifications or clearly personalized (such as customized bottles, where a personalized body excludes the entire bottle from return);

  • Sealed products that, for health protection or hygiene reasons, are not suitable for return once the seal has been broken.